Unable to log in to self serve

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  • Updated 3 years ago
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I am trying to log in to prepaid self serve. Unfortunately, I forgot my password. Whenever I type my email and press 'Forgot password' it says: 'Unable to verify your email'. What's wrong?
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Kseniya Kuzmina

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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Is this your first time using self serve or have you been able to use it prior to this?
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Chris Fabbri

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I've used it before, but forgot my password and ever since then it keeps saying that my email is not verified.
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Kseniya Kuzmina

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first time
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Paul Deschamps, Mobile Master

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You may have input your email address incorrectly when setting up your self serve account in the first place. Did you recieve any verification emails or anything from Koodo while setting up the self serve account?

If that's the case that the email was set up incorrectly then you may have to call customer service during business hours and have them fix the issue.
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Chris Fabbri

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Ok, I guess I will give them a call. Thank-you
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Kseniya Kuzmina

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yeah I guess that is it
thank you
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Dennis, Mobile Master

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Also make sure you are using the right self serve. The prepaid self serve is different from the postpaid self serve

https://prepaidselfserve.koodomobile....
https://www.koodomobile.com/sso/UI/Lo...

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