Unable to connect to GSM or Mobile Data from location where I should be able to

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
LG G3, Android 6.0

My phone has no signal strength and there is a little circle spinning above the signal indicator.  It's like it's stuck searching for networks.

I was able to make phone calls before dinner, but now, nothing.  I have rebooted the phone, tried toggling airplane and data modes.

If I search for networks I find Koodo WCDMA and LTE along with Bell WCDMA and LTE.  I can't register with any of them.

My wife has the same phone, plenty of signal.  We normally get perfect signal where we are.

I have also pulled the battery and re-seated the SIM card.

I can only assume that this is something with my account or SIM card at this point.

Any help is appreciated.
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Pizzleboy

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Posted 2 years ago

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Goran, Mobile Master

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Can you put the Sim in another phone or someone else's Sim in your phone? you can see if it will follow the Sim card or not. You can try resetting network settings and if that won't work then getting a new Sim card is usually the next step. Well you can reset factory settings after backing up before getting a new Sim.
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Pizzleboy

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what does "resetting network settings" mean?  There are no steps or details to that statement. :(
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Pizzleboy

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my sim works in my wife's phone but hers does not work in mine.

This can't be good.
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BobTheElectrician

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In the steps you performed above trying to log onto networks manually, you can try GSM only, or other choices, before giving up.

You have nothing much left to lose by backing up your data and doing a factory reset.

http://solverbase.com/w/LG_G3:_Hard_Reset_(Factory_Reset)
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Goran, Mobile Master

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My apologies! In order to reset network settings on the G3, go to settings -> backup & reset -> network settings reset -> reset settings; confirm. This will wipe out all saved wi-fi and BT connections though. So since the problem did not follow the sim card and your wife's sim wouldn't work in your phone either, we'll focus on troubleshooting the phone. If you haven't done a factory reset yet as Bob suggested, I'd suggest resetting network first. Then do the hard factory reset. If that won't work, I believe that's about it for troubleshooting you can do yourself (I welcome anyone else who has something that can be done I missed!) and then I'd get i touch with tech support and look into a warranty repair if you're still within it.
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Pizzleboy

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Final effort was unsuccessfull. Backup and reset to factory made no difference. Have to send it away for repair. Sigh.
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rikkster, Mobile Master

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I would try getting a new SIM card as Goran suggested earlier.

Edit: Nevermind, saw that you SIM swapped earlier.
(Edited)
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Melissa, Employee

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Hey Pizzleboy! We suggest giving our technical support team a call before sending the phone out to repair, in case it's a setting on your account that we can fix.  If you end up sending your phone off to repair, you can find the closest Koodo store here ->  http://koo.do/1YM8LhV . All the best!
(Edited)

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