Unable to change my email

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I need to change my email... did this...but it stays the same. Says to login with the new email next time...wait 24 hrs then Ha! Only the old one works. Changed it again, says the "new" one already exists (makes sense)...but it refuses to use the new one.
How do I make this system actually use the new email I typed in?
Photo of Henry Dykstra

Henry Dykstra

  • 160 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Have you tried clearing the cache on your browser or trying another browser.
Photo of Henry Dykstra

Henry Dykstra

  • 160 Points 100 badge 2x thumb
Hello Chad,

Tried that...Waterfox and IEX do the same thing. It's not really a Browser thing, looks more like a Koodo bug changing the email.
Photo of Dennis

Dennis, Mobile Master

  • 196,140 Points 100k badge 2x thumb
Then you next step would be to call Koodo to see whats going on, in the back end

Dial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (Eastern Standard Time):

Monday − Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of Henry Dykstra

Henry Dykstra

  • 160 Points 100 badge 2x thumb
Hello Dennis, Indeed, this requires customer support to complete since the email is tied to the account login. Got it all done today, thanks Koodo (though perhaps your site could explain this a bit better = call this number)

This conversation is no longer open for comments or replies.