unable to add talk booster

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  • Updated 9 months ago
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i try to add a talk booster to my account and i encounter this error ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1. I have previously added a data booster to my account with no problem and it has been topping up every month with no problem but i just ran out of my first free 100 min talk and now i get that error code
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Liam Robertson

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  • frustrated

Posted 2 years ago

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Chad Burr, Mobile Master

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Did you top up first?
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Liam Robertson

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it automatically tops up every month, also there is enough money already on the account for the purchase
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Chad Burr, Mobile Master

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I do belive you need to top up to purchase an add on.

Before doing so..have you tried doing this from another browser?
(Edited)
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Liam Robertson

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How would I go about that though? If I top up doesn't that just add more money to my account? Because when I go to the top up thing it shows how I have $30 but then asks how much more money I want to add so i feel like it just will add more money to my account without actually doing anything
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Chad Burr, Mobile Master

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Try adding the Booster using a computer or a different browser.
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Liam Robertson

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I've tried it on my computer and phone, I just topped up my account with $10 too and all it did was add that to my acct without giving me any minutes
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Sophia, Mobile Master

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Hmm, when you log into self service, can you click "Add booster add-ons" and then do you see a page like this? Did you get the error there or elsewhere?

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Liam Robertson

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Yeah that's the page that it rakes me to, I add the booster at the bottom then click the purchase booster add-ons button and the screen shows a little grey box in the middle that's says loading. After a few seconds the box goes away and the error code is at the top of that same page in a yellow banner
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Goran, Mobile Master

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You can send a private message to Koodo via Facebook Messenger or DM via Twitter as it's a differential team. You could alternatively call 611 back and see if another rep will be more helpful / escalate it.
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Keith Patterson

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Thanks but don't use Facebook. Not everyone does.
Funny how when I threatened to put this on twitter, she immediately offered me 100 free minutes and fixed the problem. So sad that you have to go to that level in order to get a problem solved. I'm still considering moving back based on this experience.
I'll bet if her manager knew of this she would behave differently.
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Goran, Mobile Master

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Obviously not everyone but it takes almost nothing for s twitter account for the purposes of contacting for support a s is increasingly common as an option.

Sorry to hear it came to that. Do whatever is best for you in the end.
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Keith Patterson

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Thank you Goran. Do you work for Koodo y any chance? I'd like management to be made aware of what I went through.
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Sophia, Mobile Master

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The Mobile Masters don't work for Koodo, Keith. We're volunteers.