Unable to add Mexico and Caribbean 75 Texts in self-serve

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  • Updated 3 years ago
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Unable to add Mexico and Caribbean 75 Texts in self-serve.
In 'Add-ons' tab there are numerous add-ons that are available for adding, but Mexico and Caribbean 75 Texts is not one of them.
What am I doing wrong?
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Jim R

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Posted 3 years ago

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Ahmad

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Just text "30TEXT" without the quotation marks to 5242 on the day you start your trip and it's added automatically.

http://help.koodomobile.com/coverage-...
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Chad Burr, Mobile Master

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Has your bill been paid on time for the last 90days? Some roaming options are only available if this is the case.
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Ivan Markovic

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It says to text the code "The day you start your trip" Can I do it earlier? Doesn't the phone recognize you're not in the caribbean and doesn't the add-on only get activated once you're roaming in the caribbean? My question is if I can text the code earlier before my trip and use my phone at home without using up the minutes for the caribbean package? Or do I have to activate right before I board the plane on the day of my trip? Thanks.
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Jru Gordon

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Send the text right before you board the plane.  If you do it earlier, you're paying for the add-on for extra days

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Ivan Markovic

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Okay thanks but it would still be under 30 days. Does that mean I have to disable the add-on when I come home? If so, how do you do that? I thought the add-on only works when you're phone is roaming? Then again they are saying to text the code on the day of your trip. I guess just to be safe I'll text the code right before I leave.
(Edited)
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Ivan Markovic

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Yeah unfortunately that doesn't work due to their new website. They said adding add-on's will be available soon but is unavailable now because of website maintenance. I tried it on the mobile version and it still didn't work.
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Chad Burr, Mobile Master

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It starts the day you add it and ends 30days later.
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Ivan Markovic

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Yeah I realize that. But while I'm using the phone in Canada, will it take up the minutes in the package? Or does it only do this when the phone is roaming? The fact it said activate it on the day you leave for your trip threw me off. So there's no harm in activating it earlier as long as it is less than 30 days? Thanks.
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Robert, Mobile Master

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Ivan, your roaming minutes are only used while roaming. When in Canada you'll use Canadian minutrd
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Ivan Markovic

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Okay that's what I thought. Thanks! :D

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