Unable to add EasyRoam

  • 1
  • Question
  • Updated 6 months ago
I am trying to add easy roam through text and I get the response "Koodo: Oops, how embarrassing! We were only able to add Easy Roam for $7/day in the U.S. To use Easy Roam in over 100 international destinations for $10/day, please try again by replying ROAM or go to koodo.com/selfserve"

 After travelling around to find free wifi I find the self serve keeps timing out. Now I am stranded because I depended on Koodo to be there for cell service. Has anyone been able to solve this problem?
Photo of James MacLean

James MacLean

  • 70 Points
  • frustrated

Posted 6 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,372 Points 100k badge 2x thumb
Hello James,

Try connecting to another wifi network, maybe that's why you can't get to Koodo sefl-sreve. If it doesn't work, only an employee can help you so contact them at www.m.me/Koodo. Or dial they toll free number vis Skype.
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Are you still in Canada?
At what point in self serve are you timing out?