unable to add add on for unlimited incoming calls with older plan

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  • Updated 11 months ago
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Trying to add the add on for unlimited incoming calls but I just get into a loop when I request it.  Is it because I have an older plan that doesn't exit?
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Mary MacIntosh

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Posted 11 months ago

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Goran, Mobile Master

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That shouldn't be why. Try clearing your browser cache. If that doesn't work try using incognito of private tab. If that doesn't work try another device. After that send a private message to Koodo via Facebook Messenger or DM via Twitter to have it sorted out and explain that you tried but it just wouldn't work so you don't get charged for it.
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Bernard, Official Rep

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Hmmmm....we no longer offer that add-on Mary, as some of our lower priced plans now also include unlimited minutes. I can't even see it available logging into my self serve account. Could you pls share a screenshot of what you see as we might have to fix that. Thanks!
(Edited)
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Allan, Mobile Master

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You can still see it on the add-on page.
https://www.koodomobile.com/add-ons
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Bernard, Official Rep

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Well, I'll be damned! You are right! I couldn't see it when logged into self serve. 

@Mary maybe send us a private message on Facebook and we can help out.