Unable to add add-on features

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  • Updated 4 years ago
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I am not able to add add-on of US data plus mins. There is a feedback of "an unexpected error occurs, please try again later" however I have seen these for 3days and nothing change.
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Chronicle Chain

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Posted 4 years ago

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Dennis, Mobile Master

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Try clearing your browser's cache and cookies.

If that doesn't work, you can text to add the plan when you are ready to start it
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Chris Petersens

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Does this happen on their website or are you trying to add it from their app on your phone?
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Robert, Mobile Master

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If it really doesn't wokr with the suggested methods above then you can

1) Try a diffrent browser
2) Give Koodo a call and ask them to do it for you becasue eveything else failed.

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