Unable to add add-on features

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No longer valid due to Easy Roam

I am not able to add add-on of US data plus mins. There is a feedback of "an unexpected error occurs, please try again later" however I have seen these for 3days and nothing change.
Photo of Chronicle Chain

Chronicle Chain

  • 70 Points

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 177,710 Points 100k badge 2x thumb
Try clearing your browser's cache and cookies.

If that doesn't work, you can text to add the plan when you are ready to start it
Photo of Chris Petersens

Chris Petersens

  • 47,246 Points 20k badge 2x thumb
Does this happen on their website or are you trying to add it from their app on your phone?
Photo of Robert

Robert, Mobile Master

  • 101,020 Points 100k badge 2x thumb
If it really doesn't wokr with the suggested methods above then you can

1) Try a diffrent browser
2) Give Koodo a call and ask them to do it for you becasue eveything else failed.

This conversation is no longer open for comments or replies.