Unable to access my voice mail

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  • Updated 4 years ago
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So I just changed my phone number yesterday and now I cannot access my voice mail. With the old number, I used to call my own number, then enter my password as asked, and then proceed to check my messages.

After changing my number, when I call my own number I am greeted by a welcome message and asked to enter a mailbox number or press # if I want to access my own mailbox. After pressing # I am asked to enter the number of the mailbox I would like to log in. I enter my phone number again just to be told that this is not a valid mailbox number. Has this happened to anyone else? I gave it a day before posting this in case mailbox setup was not instant. Thx.
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ramrad2 .

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Posted 4 years ago

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Daniel Gunn

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When you call to check your voicemail are you calling into it from a different phone line or from the phone itself? Only reason I ask is from what I read it seems like you're calling from a different phone. But when it comes to changing your phone number, often what happens is you may need to set up a new voicemail inbox because it needs to be registered for the new number and the old one is no longer available.
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ramrad2 .

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Thanks Daniel. I am using the phone itself to access the mailbox. I have no idea how to create a new voicemail inbox if that is what's needed.
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Daniel Gunn

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No problem! :) Generally from most cell phones you just press and hold 1 on the dial pad and it will call into the voicemail and it should ask you to set up your voicemail inbox.
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ramrad2 .

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Heh, who would've thought!? that did the trick! Thanks a lot bud!
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Daniel Gunn

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You're very welcome. That's what we're here for! :)
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Nabil, Employee

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Hi there,

Since you have changed your phone number, you have to setup your new Voicemail.

Have a look at this link: http://koo.do/U5DTcF.

Hope this helps.

Thanks

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