unable to access account usage summary (rectangular blue box?)

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  • Updated 3 weeks ago
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Hi all, i love koodo, but for many days i have not been able to access my usage summary of my account with koodo while logged into koodo. When i try to click on the "Usage" button, I get this screen as shown in the image. 

I've tried using Internet explorer or Opera and that doesnt change anything. I also dont have any extensions enabled either. I just want to see my Usage summary... 
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Mr koodo

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Posted 3 weeks ago

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Goran, Mobile Master

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When did this start? Or were you always not able to see your usage?
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Bernard, Official Rep

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Couldn't look up your account based on the email you used here. So, if you tried to log in using this email, and you had another account in the past that is no longer active, that could be an issue. I see this typically on inactive accounts Mr. Koodo.

Update: If I'm correct I found your account. Only one person with your first and last name match so the likelihood is of match is great. It seems you recently opened an account but haven't finished the online registration. The email you gave us at the time was a hotmail one vs the gmail you used here. Check you hotmail account for an email with a validation link we sent you. 
(Edited)
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Mr koodo

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Bernard, ill PM you my email, thanks,. 
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Mr koodo

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if you can please look up "xxxxxxxx@hotmail.com" thanks.
(Edited)
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Bernard, Official Rep

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Yeah, that's not what was captured at opening your account. The WalMart rep missed a few letters. :-(  Here is what we have which seems incorrect then:

o_school_31@hotmail.com

Pls send us a private message on Facebook so we can change it for you.
(Edited)
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Mr koodo

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Thank you Bernard, i just contacted them. Cheers!.