UK texting

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  • Question
  • Updated 2 years ago
  • Answered
I am in London, UK, and not able to text my wife. I am using a Moto E 2nd gen and purchased the intl text add-on before leaving Canada. I see that intl voice roaming is also added. I can receive texts from my wife (blackberry...Rogers) but I cannot send any texts. I have restarted the phone several times and add the +1 before texting. Nothing seems to work. Please help!
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Tereva Tereva

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Posted 2 years ago

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Mayumi, Mobile Master

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Hmm... It's odd... You can receive texts but you can't send texts.

Did you try taking SIM out for awhile and put it back on. Then restart your phone?

Let us know if it worked.
(Edited)
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Tereva Tereva

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Thank you for the reply. I removed the sim card and turned off the phone. Restarted and still not able to send text messages. Any other ideas would be appreciated.
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Mayumi, Mobile Master

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Try text without +1?
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Tereva Tereva

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I tried without the +1, without a 1, and without a +. Nothing still works. Haven't been able to send a text message for 3 days of a 7 day vacation. Any other things I can try?
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Mayumi, Mobile Master

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We can't access to your account here.
So, I would send a private message on Koodo’s Facebook or Twitter page. 
They should be able to help you. 
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Melissa, Employee

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Hey Tevera! Is this just not only working with your wife or is it not working with everyone you're texting? 
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Tereva Tereva

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I can receive texts but does not appear that I can send to anyone.
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Melissa, Employee

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Mmm that's really odd! Can you send us a private message via Facebook or Twitter so that we can ask for your account information to troubleshoot further :)?