2 Phones, No Service.

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  • Updated 4 years ago
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I recently lost my phone and reported it lost/stolen. A few hours of searching, I went and bought a new phone because I was waiting for three really important phone calls. Long story short, I found the old phone. I called customer service to reactivate my old phone and deactivate the SIM card on the new phone I had just bought. However, now I have two phones and no service on either. I feel that the error occurred when the customer service rep reactivated my old SIM on my lost phone, but failed to remove the lost/stolen status on my IMEI. I was told I could remove the lost/stolen status on my own on self serve, but I can't seem to figure out how as it will only let me report my phone as lost/stolen again. I can't contact customer service again because I don't have a phone that can make long distance calls without my cell phone. Someone help me get this Nexus 5 working again, please!
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Kara Cannon

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Posted 4 years ago

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Dennis, Mobile Master

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You can check if your phone is on the stolen black list here

If the phone is on the blacklist, Koodo has to remove the IMEI from this list.

As per the sim card, you reactivate your sim card on Self Serve (on a browser) by going to Mobile Phone > Change Phone 

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