2 Phones, No Service.

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I recently lost my phone and reported it lost/stolen. A few hours of searching, I went and bought a new phone because I was waiting for three really important phone calls. Long story short, I found the old phone. I called customer service to reactivate my old phone and deactivate the SIM card on the new phone I had just bought. However, now I have two phones and no service on either. I feel that the error occurred when the customer service rep reactivated my old SIM on my lost phone, but failed to remove the lost/stolen status on my IMEI. I was told I could remove the lost/stolen status on my own on self serve, but I can't seem to figure out how as it will only let me report my phone as lost/stolen again. I can't contact customer service again because I don't have a phone that can make long distance calls without my cell phone. Someone help me get this Nexus 5 working again, please!
Photo of Kara Cannon

Kara Cannon

  • 70 Points

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,452 Points 100k badge 2x thumb
You can check if your phone is on the stolen black list here
http://www.protectyourdata.ca/check-the-status-of-your-device-in-canada/

If the phone is on the blacklist, Koodo has to remove the IMEI from this list.

As per the sim card, you reactivate your sim card on Self Serve (on a browser) by going to Mobile Phone > Change Phone 

This conversation is no longer open for comments or replies.