Two defective Lg G5's

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  • Updated 3 months ago

Endlessly troublesome LG G5. (x2)

I, along with hundreds (if not more) of others, am dealing with my LG G5 no longer working, as well as my wife, who got her phone the same day as I did. Both of our phones don't work for different reasons. Both always in otter boxes, and neither have any damage (still have bar codes and original screen and case films. but My wife's doesn't start up anymore, mine shuts down every time I take a picture, and I can only restart it if I plug it in, and also refused to recognize my micro SD card...no matter how many times we hard reset or factory reset.

ANYWAYS... these issues are common place with this phone. We are within the warranty period but we don't want to just replace the phones with two more G5's that are just as garbage. Can Koodo not just replace the phone with another phone that is of equal or lesser value?  At this point i'd take a Nokia Flip Phone from 1998.

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Marshal Burnham

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Posted 3 months ago

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Dennis, Mobile Master

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Unfortunately, the manufacturer's warranty will only fix the phone, not provide you with another phone.

Here is the warranty info
https://www.koodomobile.com/help/warranty-and-repair-policy
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Paul Deschamps, Mobile Master

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Your well beyond the 14 return and exchange timeframe so your only option is to get them repaired under warranty.
Try taking out the battery and replacing it since you never take them out of the cases since you got them this could save love your issue. Have the phone on and then take the battery out for a minute and then install it again and try.
That doesn't work perform a factory reset and also wipe the phones cache partition.
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BobTheElectrician

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Pull them out of their cases like Paul suggested, remove both batteries. Hold the power button for 30 seconds and then re-insert the batteries but swap them. You'll see if the no-start problem follows the phone or the battery and you'll force the systems to re-calibrate their battery levels.

I had similar random stop and start problems with a tablet that were cured by disconnecting the battery, holding the power switch and then re-assembling. Every time I did something, the system thought the battery was not up to scratch and shut down, even thought the charging screen showed 100% when the power was off.

If you want to wear belt and suspenders at the same time, while everything is apart leave things in a plastic bag with some uncooked rice or silica packets overnight. There have been some reports of Otterbox being so well sealed that condensation was a problem, though with other phones.
(Edited)