Two accounts one email

  • 1
  • Question
  • Updated 5 months ago
So I found out that I used to have an old account with $33.60 pre-paid when I already have a new account on my phone. Is there a way to transfer the pre-paid money to my current account?
Photo of Madeon

Madeon

  • 70 Points

Posted 5 months ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,100 Points 100k badge 2x thumb
in general Prepaid monies is non-transferable.  When did you add this money?  If this was in error today, I think Koodo could be nice.  But if this was from a while ago, then you wont have any luck
Photo of Robert

Robert, Mobile Master

  • 106,920 Points 100k badge 2x thumb
Once you've been without an active base plan on your account for a full 90 days, your Koodo Prepaid SIM card will be automatically de-activated and you'll lose your phone number and any funds remaining on your account balance.