Two accounts one email

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  • Updated 5 months ago
So I found out that I used to have an old account with $33.60 pre-paid when I already have a new account on my phone. Is there a way to transfer the pre-paid money to my current account?
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Posted 5 months ago

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Dennis, Mobile Master

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in general Prepaid monies is non-transferable.  When did you add this money?  If this was in error today, I think Koodo could be nice.  But if this was from a while ago, then you wont have any luck
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Robert, Mobile Master

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Once you've been without an active base plan on your account for a full 90 days, your Koodo Prepaid SIM card will be automatically de-activated and you'll lose your phone number and any funds remaining on your account balance.