Twitter and Facebook SMS Confirmation not working

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  • Updated 3 years ago
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I am not receiving any SMS confirmation texts (to confirm phone number by the app) from either Twitter or Facebook Messenger. I've tried it multiple times per day over the last week and nothing is coming through.
The format the number defaulted to on my phone is 1-647-XXX-XXXX. Is that the correct format? I assume so.
Is there something on Koodo's end that is blocking these SMS messages as spam or something?
All other texting works on my phone and always has.

Thanks for any help! :)
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Billy Pollard

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Billy,

Koodo does not block those SMS messages. Make sure you are in proper network connectivity, that you entered the proper phone number as well. Also, often times they will ask you what carrier you are with. Make sure you put in Telus or Koodo (Koodo isn't always on their list, but Telus works).

If you still experience issues, I would contact Facebook or Twitter.

Hope this helps!

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