Turning off text notifications from Koodo for billing on Prepaid

  • 1
  • Question
  • Updated 1 year ago
  • Answered
How to disable the annoying messages at 5 am!!!!! technologically is super simple to enable users to manage their own preferences....
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koodoimecascom

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Posted 2 years ago

  • 1
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Macadacious

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You could try blocking the number lol
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koodoimecascom

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Yeap, but not really an option, my problem is more the time when they send messages...5 am in the morning is not appreciated neither by me nor my wife...
(Edited)
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EmilX

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Wouldn't turning the phone off help? Seems simple.
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koodoimecascom

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pretty obvious right...
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Robert, Mobile Master

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Hello there.

You can disable that option on self-serve under the message notification settings!
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rikkster, Mobile Master

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You can do that from within a postpaid account. Unfortunately, the option to disable text notifications is not available in prepaid self serve, not sure why.
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Sophia, Mobile Master

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Sadly, this has been requested for MANY years and it seems Koodo isn't in the least bit interested to implement it. It seems so easy to me, just wait sending the message till business hours... but it hasn't happened 4 years after the first time we requested it.

My solution is to enable "do not disturb" on the phone during the night with priority calls allowed only... at least I'll get some zzz that way ;)
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David, Mobile Master

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This has worked well for me, but now that I'm sleeping in later in the morning, I have to remember to re-set the hours.  It's bad when my phone wakes me earlier than the cat!
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Macadacious

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Wait, you don't silent your phone at bed time?
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David, Mobile Master

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There are instances I want it to wake me:
  • Family emergencies
  • Wake alarms
  • Tsunami alerts
  • etc.

So no, I don't silence my phone at bedtime.
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Macadacious

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Oh i see. Nvm then lol.
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ndc

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Do not sign up for Koodo Prepaid for seniors on dumb phones!!

Because of free txt, I put my aging parents on Koodo Prepaid. The SMS got so annoying and their bar phones don't have DND. Now I had to turn alert to Silent. Then this defeat the purpose of going Koodo Prepaid. The only real SMS needed was credit card expiry, the rest is just annoying.

Of course by requesting the ability to manage notifications is insane. This is Prepaid!!
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Allan, Mobile Master

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You're stretching what the law says. Koodo is a commercial company, but the texts aren't commercial oriented, therefore do not fall under this.
I'll stop my case here as so we quit spamming the OP.
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Sophia, Mobile Master

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I'll add one last thought, one I have actually voiced MANY times over: all this anger and complaining could EASILY be prevented if Koodo just wouldn't so stubbornly send text messages at 4am or 5am in the morning, basically FORCING people to switch on DND (Koodo's horrifying scheduling of those messages is actually the only reason why I switched it on) - but it's been 4 years now and all our pleas have fallen on deaf ears. I'm afraid we'll just have to live with it.
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Scott LaHay

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Nope, I'm not stretching the law.  They are sending regular, nuisance messages, about a service that I bought. 
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Bernard, Official Rep

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Scott what name is your new account under? Want to verify when the message was sent. I only see a cancelled account under your name. 
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Scott LaHay

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I switched from a plan to prepaid in December. That's probably why you only see the cancelled account. My account number is 10000000990040