turn on data

  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
tried turning data back on for extra charge but nothing happened please fix.  ********
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Douglas Bjorkman

  • 70 Points

Posted 1 year ago

  • 1
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Ranjan, Official Rep

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Hey Douglas - how did you try turning your data back on? Did you respond to the text, go into self-serve, other?
I see that you received a notification text once you used 100% of your allotment. You can either reply 'Yes' to that message to automatically approve a $5 overage for 100mb, or if you log into your self-serve account, you can select one of the larger options, beginning at $10. 
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  • 60 Points
Same thing is happening to me when I visit the "Turn Your Data Back On" page in self serve (PC, Chrome browser). I check off the "Continue using data at my overage rate." box and hit continue, then... nothing. Very frustrating.
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Jane Elizabeth

  • 60 Points
I am having the same issue. The "continue" button is not clickable even after agreeing to the "continue using data at my overage rate". I have been on hold on the phone for quite some time already but if I can fix this myself, I would prefer that! Thank you.
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Melissa, Employee

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Hey Marco and Jane! If it still doesn't work, please send us a private message through Facebook or Twitter if you need any assistance.  A screenshot of the issue will also help us as we can send the information over to our technical support team for further review.  Thank you! 
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Alison Macdonald

  • 110 Points 100 badge 2x thumb
(the screenshot of the page that is not working -- the continue button does not work).
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Michael Richardson

  • 62 Points
same thing for me, and turning it back on from a desktop isnt working either? I need this by tomorrow morning or I will have to buy maps..
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Ranjan, Official Rep

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Hi Alison and Michael - I"m unable to pull up either of your accounts using your names or email addresses. Can you share the last 2 digits of your phone numbers and we can check your accounts to see what's going on?
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Alison Macdonald

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i sorted it out. thanks for the response.
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Andries Van Riezen

  • 60 Points
Same issue on all computers and cell phone, extremely frustrating. Called several times about that damn continue button. Think I will cancel Koodo. Such a simple fix, and nothing done about it
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  • 60 Points
Dear Koodo employee!
Its so easy to check it by yourself and dont make people make screenshots and waste their time on explaining it to you over and over by the phone , twitter and facebook. As i see a lot of people have this issue and it hasnt been solved still!!! 2 weeks from before Douglas send you a complain about that and nobody still didnt fix that.  That make us all think that you just dont care, that  YOU ARE NOT ENOUGH EDUCATED to provide a good customer service and you just dont want to do your job as it supposed to be done. 
If it help let me try to help you. At first you go to https://www.koodomobile.com , Thats the first step! 
THe second: Then click self serve. if you cant find it, ask your manager to help you. pretty much sure he knows where is it.
The third step: Type your email and password. Password contains numbers and letters, and one capital letter. to make letter capital you can simply hold shift or use caps lock. dont forget to switch the capital letters off after you done.
The fourth: If you need some more information please contact me and you can get it as low as for 15.99$!
Have a Happy Holidays.
Hope somebody will really take care about this problem. And somebody will pay attention on that Koodo is loosing customers because their awful customer service
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Andrey, there is something called Privacy Breach. This is taken seriously by Koodo and any other reputable company, this is the reason why they need to send a private message through Twitter or Facebook because "Get Satisfaction" does not have a private message feature. So they can ask sensitive information and get properly validated. How would you feel if someone wanted to know your phone number, your usage, etc without your permission?