turn off automatic top up

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  • Updated 3 months ago
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Hi there, 

How can I turn off my automatic top up for next month? Can I simply do this online or do I have to call in? 

Thanks! 

Laura Anne Harris 
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Laura

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Posted 4 months ago

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Sophia, Mobile Master

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You can very easily do that in self serve, Laura. Let me know if you can find it in the settings (mine's slow), if not, I'll check where exactly.
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Laura

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Oh okay great, I'll double check the settings, but I will let you know if I can't find it. 
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Laura

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Unfortunately I don't see it. If you could point me in the right direction that would be great :) 
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Sophia, Mobile Master

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Ok, mine's quicker now anyway haha. Go to prepaid self service, then click Billing in the top tabs, then Manage Automatic Topups. After it opens that page, you'll see a button "remove automatic topups".

Just a heads up that if you remove automatic topups altogether, you'll lose your 15% discount. What I usually do when I have too much credit building up is lower the amount to $5 for a few months until the surplus is used up, then put it back on $15.
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BobTheElectrician

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To correct a typo, the automatic discount is 10%, not 15%. You'll also have to watch to make sure your balance + top-up doesn't go below the minimum required to renew or your plan will be temporarily suspended.
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Joe W

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Hello,  I'm trying to cancel my automatic topups, but I do not see either Manage Automatic Topups, much less "remove automatic topups".  I click on 'BILLING', but I don't see either headings.  My credit card will be charged again in less than 2 days, so I appreciate your help!
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Sophia, Mobile Master

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It's here:

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Laura

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Okay! Thanks so much!