Tune-In Radio Won't Connect When On LTE/4G but Works on WiFi

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
About 2 or 3 weeks ago, Tune-In Radio App can connect and stream no problem. I noticed a few days ago that the app can't stream broadcasts anymore when I'm connected thru LTE/4G. But it works fine when I'm using WiFi at home or at a friends place. I know for a fact that the app can still connect to the web cause I can still search for radio stations but it just can't connect stream the broadcast.
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MasterV

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  • frustrated

Posted 2 years ago

  • 2
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Chad Burr, Mobile Master

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Make sure the tune in radio app is updated through the Play Store
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MasterV

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It's running with the most up to date app. I'm a techie so I would have at least tried the most basic troubleshooting. Hence why I ended up with the conclusion that Koodo is either blocking it on their end or there's something going on at their end.
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Chad Burr, Mobile Master

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AFAIK koodo doesn't block any thing.. Have you tried another device or contacting tune in support?
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MasterV

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Nope. Doesn't work on my wife's phone either. She's on Koodo as well. But again, works on Wifi no problem.
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Dennis, Mobile Master

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Have you checked it the app has a setting to enable use over cellular data?

Have you tried a different carrier's sim in your phone (assuming it's unlocked) to see if it works?

Or alternatively, see if a friend on another carrier can use this app on 3G/LTE?
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MasterV

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App has no setting to enable / disable use when over cellular data.

Tried on a friend's phone who's on the Roger's network and it works no problem both on wifi and on LTE.
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Ivan, Mobile Master

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Just tried TuneIn over cellular. Nothing plays.
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rikkster, Mobile Master

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It could be that you're in an area with intermittent 4G or LTE coverage. I don't normally use the app, downloaded it anyway just to try it out. I'm able to listen to streaming broadcasts over 4G without issue, confirming that nothing is blocked at Koodo's end. 
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MasterV

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Tried at my home and it doesn't work there. Now in the office and still doesn't work. Just tried a speedtest to see and i'm currently sitting at 22.06mbps down and 1.06mbps up. Not the fastest but it still shouldn't prevent me from streaming.
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rikkster, Mobile Master

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Which Android phone do you have?
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MasterV

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Galaxy S6
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rikkster, Mobile Master

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One other option is to get into recovery mode, wipe the cache partition and see if this method yields any results. There may be some residual files conflicting with the operation of TuneIn.
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MasterV

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Resetting cache partition didn't work.
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rikkster, Mobile Master

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Not sure what else to add short of trying a factory reset. I think the app is somehow problematic, though it does seem a little odd that it's affecting two phones simultaneously.

I can't explain why it's working perfectly on my BB Priv and why it refuses to work on your Galaxy S6. I noticed that the app received an update five days ago. Perhaps the update may have something to do with why TuneIn is not working correctly. If you find a solution, keep us posted.
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MasterV

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Thanks for the assistance. Will try and contact them (Tunein)  instead for support. But there is a possibility that I'll just be passed back to my service provider and ask them. We'll see.
(Edited)
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Paul Deschamps, Mobile Master

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Working perfectly fine over cellular data on the Pro version which is what I have, is it possible your using the free app and it's a limitation of the free app that it only works over wifi.
(Edited)
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MasterV

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Have the pro version as well. Not sure why it just stopped working. Have contacted their support to see if they can further troubleshoot.
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Paul Deschamps, Mobile Master

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Yeah I was using it perfectly fine even on my Galaxy S6 & my S6 Edge just a few weeks ago so maybe it was a recent update to tune in that broke it on that device, have you checked the playstore comments to see if any other ppl are complaining using the S6 (ie same device in the comment section)
Your not rooted are you?
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MasterV

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Ok. Tested tunein on my old phone with same sim card I'm using on my current S6. And it worked fine on my S5. So the problem lies with their app on S6.

Thanks for all the assistance.

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