Trying to upgrade my phone and getting very frustrated with the process.

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Could someone please tell me ALL the step I have to go thru to get a new phone online with my current plan and tab? (I have an Unlimited Incoming Plus Combo - $35.00. Tab S with a balance of +20.79.) I tried to go thru the phone store but it seems like I also have to purchase a new monthly plan even after clicking on the "existing customer" option. I am not going thru with that purchase unless I am 100% sure that I am not paying for a new monthly plan to upgrade my phone. I have made many purchases online but I find the process to replace my phone is very confusing on this site. I really hope Koodo does something to make it easier for their existing customers to use and upgrade their phone.
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Rob Chant

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Posted 4 years ago

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Curtules

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You're on the right track.

Just pick your phone, proceed directly to checkout, choose existing customer, log into your self serve, then use your Tab - or not, your prerogative - then the phone should arrive at your doorstep. No plan change required if your pick a small or medium Tab, though a medium will require a $5 a month Tab charge.
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Rob Chant

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Hi Curtules, thanks for the reply. But I can't proceed directly to the checkout with just a phone I also need to add a new monthly plan before it will allow me to checkout. The process won't let you proceed until a monthly plan is also in my cart ... and I am not paying for that. (Very confused!)
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Ahmad

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Did you log into self-serve before doing this?
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Rob Chant

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Yes.
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Curtules

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Hey Rob,

Once you pick a phone it does prompt you to pick a plan, but over to the right there's a box that'll list your cart with a link that says "check out".

I can't do screenshots from this computer, but I just tested and I got to the point of filling in my address and credit card info. I didn't go further because I'm still happy with my Samsung u410. Hoping to ride it out until the CDMA shutdown.
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Rob Chant

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I removed the plan using Chad's advice below. (Thats the step I was missing.) I am checkout out now. Thanks for the help!
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Chad Burr, Mobile Master

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Clear your cart
Song into self serve
Then add the phone
Then goto checkout
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Rob Chant

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Thanks for the help Chad!
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Rob Chant

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Thanks for all the help! The new phone is on the way!

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