trying to redeem my monthly plan

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  • Updated 5 years ago
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I am trying to recharge my phone with another $50 but it isn't letting me and it's claiming I don't have an account
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James Leinfelder

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Are you sure you're signing in to the prepaid self serve site and not the one for monthly plans?
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Call Koodo, if you are on the right selfserve page and it won,t let you recharge.
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Tayeb A, Employee

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Hey James,
You can log into your Prepaid Self Serve and top up your account via this link: or by dialing *611 on your Koodo phone. Let us know if you still need help :).

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