Trying to leave a message on my voicemail

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

when people call and try to leave a message all they hear is "type in the mailbox number and the pound key" and they do not hear my personal voicemail message at all.
Photo of Vangie Brown

Vangie Brown

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
By personal voicemail message, do you mean your custom greeting Vangie? Try shortening the length of the greeting and see if that works. Around how long is your greeting at the moment?
Photo of Vangie Brown

Vangie Brown

  • 80 Points 75 badge 2x thumb
yes, custom greeting. the length of the greeting is very short - about 30 seconds.
Photo of Van

Van

  • 70 Points
Your mailbox is having a route issue contact channel care to reset your voicemail it is a provisioning issue must be resolve via tech support
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Call *611 from your phone. Tech support is free

This conversation is no longer open for comments or replies.