Trying to upgrade my phone and wont let me

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  • Updated 8 months ago
Can someone help on how to complete the phone upgrade without changing my plan? I have been trying al day and called as well without a resolution. 
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Ina

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  • Frustrated

Posted 8 months ago

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Matt

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Website is getting slammed, but as you progress through the order process. There's a page about Choose Plan > On that page it will show your current plan as well as other available plans. Simply select your current plan and continue. The real problem is getting to that portion of the order due to site traffic it may take a reload .... or 10 :(
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Ina

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My plan is not there (discontinued) :( 
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Matt

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Sounds like the phone you want to upgrade to is either Medium or Large tab but your current plan is less? I am just guessing. Is their an option to pay some upfront and keep your current plan? Probably best bet would be calling in.