Trying to unlock iphone 4, syncing to itunes isn't working!!!!!

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I called Koodo to have my old iphone 4 unlocked. They gave me instruction to sync my iphone to iTunes. After I did that, nothing happened. What am I supposed to do now? Should I do a factory reset? Does there need to be a sim card in the phone while im performing these steps?
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Bettey Odidison

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Posted 4 years ago

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Chad Burr, Mobile Master

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How do you know it's not unlocked?
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Bettey Odidison

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Because after speaking with the koodo representative, he said to complete the unlocking process I have to connect to iTunes and after syncing I should see a message saying my iPhone is unlocked. I haven't seen any such message
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David, Mobile Master

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There seems a lot of confusion on this on the part of those providing the unlock service. You need to do a backup and then RESTORE through iTunes, not simply sync. I had the same problem, and discovered the solution when I inserted a fresh SIM.
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Sheila

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They should provides details online the instructions on what to do after you get the unlock code.
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Chad Burr, Mobile Master

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To be honest, that's what we are doing with this very Thread.

Sorry this happened to you but because it did, future customers with the same issue will find this thread helpful.
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Robert, Mobile Master

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Try to insert another's carrier SIM. At first, i thought you needed to do a restore. Since i was jailbroken, I didn't want to. Just poped a new SIM and it was unlocked right away. It might not work with all the models tho
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noidea

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No worries regarding it . Contact your provider once again to request them to provide unlocking service along with perfect instructions . If they refused to do or respond later, just approach any of the online service providers like http://www.theunlockspot.com/apple-ip... who provides Koodo and Telus Canada Apple iPhone Unlocking Service to unlock iPhones from carrier lcok . Once, your iPhone gets free from network lock, it can be used with any other GSM sim cards internationally .

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