trying to text internationally but they are not receiving what could the problem be??

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I am trying to send a text from Canada to Australia but they keep saying in Australia they are not receiving the message. What could the problem me???
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Melissa A Shoup

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Posted 2 years ago

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Sophia, Mobile Master

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It could be lots of reasons, Melissa... but first things comes to mind is did you add the prefix +1 and the country code to the number?
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Goran, Mobile Master

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The number you got might have a 0 in the leading area/provider code. Make sure you do +61 and the number without a zero after the 61 country code for Australia. Then they should receive it. For example if it's 04-1234-5678 you need to do +61 and then 4-1234-5678 like +61412245678
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Daniel, Employee

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Hi Melissa! Were you able to text to Australia in the end? Keep us posted :)
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BobTheElectrician

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http://www.howtocallabroad.com

That will also give the correct procedure for them to answer you in case that needs clarification.
(Edited)
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kerstin.lunenburg

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I have the same problem....I never changed my plan and have this one now for more two years. Since a few days my parents (living in Germany) don't receive my txt messages anymore. I didn't make any changes to my phone. The right cell phone number from my parents is saved. 
A few from my friends also don't receive my txt msg like they usually did.  What could be wrong?
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kerstin.lunenburg

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Anybody???
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BobTheElectrician

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Try a different texting app. If it then works, it's probably a cache problem with your current app. Deleting and reinstalling the app may work, but you will lose any texts you have on your phone currently.
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kerstin.lunenburg

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Thank you. I guess I need to call "Technical Support". Just came to my mind that I did allow to run an update. Never updated it before yet, so this seems to be the issue.