Trying to switch from monthly to prepaid, get this message "We are experiencing difficulties in processing this request"

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  • Updated 1 year ago
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I'm trying to switch my phone from monthly to prepaid and get this message "We are experiencing difficulties in processing this request. Please contact 1-866-99-Koodo for additional assistance"
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Debbie Wall

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Posted 1 year ago

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Goran, Mobile Master

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Customer support is closed now unfortunately so may as well try again in the morning and if it still isn't working unless you can call in right at 9am I would send a private message to Koodo via Facebook or DM via Twitter to get it looked at.
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Debbie Wall

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Do I have to pay to call customer support about this kind of issue?
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David, Mobile Master

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No, only for tasks you could have completed through Self-serve.

You have obtained a new pre-paid SIM card? The current one you have for your post-paid account does not work for pre-paid.

There may be a conflict which can only be resolved by a Customer Service Rep if the email you are using is the same for both accounts.

I take it you will be porting your current number to pre-paid, rather then getting a totally new one?
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Debbie Wall

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Thanks for your comment, David. My prepaid account was inactivated. I activated it and then I was able to successfully port my number over. 
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Debbie Wall

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I messed around and finally got it working. Thanks for your comment, Goran.
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David, Mobile Master

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Thanks for sharing your success, Debbie!
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Robert, Mobile Master

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What did you do différents that made it work?