trying to remove an add-on but am getting a mesage saying that I can't

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  • Updated 1 month ago
I am trying to remove an add-on but am getting a mesage saying that I can't do it within 2 weeks of activiating the phone. It has been longer than that now but I still keep getting the message. What is the next step?
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Cam Goede

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Posted 1 month ago

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Mats

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What add on are you trying to remove?
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Bernard, Official Rep

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@Cam, you have multiple lines with us.  As per Mats, what is the feature you are trying to remove? 
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Cam Goede

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The apple protection. This phone was recently switched to an android so it is no longer required.
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Dinh, Mobile Master

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Cam,
You then need to contact Koodo directly to get it removed as the selfserve didn't allow you.

I would suggest you send a message to koodo facebook to avoid the wait on phone.
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Cam Goede

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Thanks so much for the advise. I'll do that.