trying to register my account for self-service and keep getting error message

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention

Error message: account could not be found, when trying to register my account for self service. All my details are correct.
Photo of sarah buchanan

sarah buchanan

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,538 Points 100k badge 2x thumb
Your best bet is to contact customer service and they will be able to get your self serve registered.
Photo of Daniel Gunn

Daniel Gunn

  • 19,800 Points 10k badge 2x thumb
Dial *611 from your Koodo phone it's a free call :)
Photo of discriminated girl

discriminated girl

  • 244 Points 100 badge 2x thumb
They seem to have that problem a lot my advice to get out now before the same thing happens to you that happens to me. I called they said they said theyd call back n didn't...I followed that online step by step even the copy paste for 2 days I called again and sat on the phone with a rep for about an hour and we agreed id go in and I had the worst customer service in my life I got laughed at and ignored all just for him to call the customer service and get a different person to tell me that I put Hotmail.com instead of yahoo.ca.....when I could have just fixed that at home. I spent 6 hours outside a mall in the rain because my key got stolen off koodos counter because he didn't listen to me and let me have my phone back and I am still unable to register. run run run....and I did all that for my brother.. I bought him a koodo phone for his birthday...
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Amanda, you have your own two threads now, please confine your posts about this particular complaint to those two since this customer had a different problem, thanks so much for understanding :)

This is probably the best one to add on to now: http://community.koodomobile.com/kood...
Photo of discriminated girl

discriminated girl

  • 244 Points 100 badge 2x thumb
it was the same problem still is I just gave up calling, but thank you Sophia I will consider your advice.

This conversation is no longer open for comments or replies.