Trying to process a return at the webstore HFO19451306

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  • Question
  • Updated 3 months ago
Hi, I've been trying to set up a return for my phone since March 9, 2018. I've emailed and left messages with the webstore multiple times but still haven't heard back. It's been 7 days since I've placed my order and I don't want the 15day return policy to end before they ever get back to me for the return label. Would someone from Koodo be able to process my return as I don't know what I can do anymore.

My order number is HFO19451306

Thanks,
Tiffany
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Tiffany Yip

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  • frustrated

Posted 3 months ago

  • 3
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Robert, Mobile Master

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Since you contacted them before the 15 day period, go on and enjoy your phone after the 15 day period. It's not your fault that they didn't answer before.
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Dennis, Mobile Master

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Try contacting Koodo via private message on Facebook or Twitter