trying to port a couple of numbers on the same account. I get a a failed data format validation in the submission form. Any ideas why?

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  • Updated 6 months ago
trying to port a couple of numbers on the same account. I get a a failed data format validation in the submission form. Any ideas why? 
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Gary

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Posted 6 months ago

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Dennis, Mobile Master

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DId you Try with and without the brackets and hypens?

Also make sure you include the area code
(Edited)
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Gary

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yes  - I think one form went through but it hasn't shown up on the phone yet for the second number I get the error code.
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Gary

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I tried again and the form went. I didn't do anything different.  Now to see if the numbers change on the phone. For this part I'm wondering if they are just very busy with unlocking phones and some of their deals. It would be nice to know though if they are in process.
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Dennis, Mobile Master

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The porting process should take 15 minutes.  Maybe up to an hour or so.

Try rebooting your phone and they should be good
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Gary

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I have tried this a number of times -- Still waiting
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Dennis, Mobile Master

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So the form went through successfully but the phone still doesnt work with the ported number?

What happens when you call your ported number?  Does your old sim ring?