Trying to make a purchase and it keeps giving me errors. It also takes me back to the start of the application. Why?

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  • Updated 11 months ago
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Carlos Garcia

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Posted 12 months ago

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Goran, Mobile Master

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Little confused by you saying application. Do you mean the Koodo app or a browser? The app should have stopped working since support ended and for the browser try clearing cache and if it doesn't work try incognito / private tab and if that doesn't work can you try another device and let us know if it still isn't working? What are you trying to purchase?
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Robert, Mobile Master

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Anything written on that screen?
(Edited)
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Goran, Mobile Master

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Ok. Did you try what I suggested in case of you using a browser?
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Carlos Garcia

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I’m gonna give it a try now.
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Carlos Garcia

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Nothing worked. I did everything and used different browsers and nothing worked. Awesome. 
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Robert, Mobile Master

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At that point, I would contact Koodo or go to a Koodo store directly.

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