trying to get my Samsung Galaxy Ace unlocked

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Unlocks are now free

i bought a samsung galaxy Ace S5830 ONYX black from said that the phone is unlock but when i received it and put my sim card in it it say to enter Network Lock control Key......I Contact Newegg and they told me to contact my cellphone provider and I did and my cellphone provider told me to contact you all cause it says Koodoo mobile...
Photo of Barbara Ann Oldham

Barbara Ann Oldham

  • 70 Points

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 177,710 Points 100k badge 2x thumb
Sounds like the phone was locked. I would complain to Newegg about that.

I would advise searching eBay for an unlock code. Koodo will only unlock their own phones for $35 for Koodo account holders
Photo of rikkster

rikkster, Mobile Master

  • 66,312 Points 50k badge 2x thumb
Hi Barbara,

If this is the same advertisement you were looking at on Newegg, the information on that device is incorrect. (Click on link below to view Newegg ad).

First, they're telling you that the device is a Samsung Galaxy Ace S5830M (the full model number reads like this: GT-S5830M). The Koodo/Telus version was the GT-S5830D. Near the end of the title, the model number then changes to GT-S5830L. The 'L' and 'M' versions were never sold here in Canada, which might explain why the phone won't work correctly.

To verify which model you have, check the carton that the phone came in, there should be a label with the model number GT-S5830D on it. If you don't have the original packaging, remove the battery door and battery and look for the model number on the label affixed to the back of the phone. If the model number is not the GT-S5830D, contact Newegg and ask for a full refund.

Newegg Refund/Returns

If your Galaxy Ace IS the GT-S5830D, then Newegg hasn't held their end of the deal by providing you with an unlocked phone. Since they're advertising that the phone is sold unlocked and not refurbished, they are responsible for selling you an unlocked phone, otherwise this falls under false or misleading advertising. Return the device.

Side note. If you paid $189.99 for the Ace, that's a rip-off in my opinion. A Moto G or the Nokia Lumia 635 would have been better more reliable choices. The Ace is three years old and not worth that much.

Moto G

Nokia Lumia 635

This conversation is no longer open for comments or replies.