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I'm in the US and am confused about how this all works. My mom uses Koodo and loves it, so I don't want to move her off there. She recently got a Galaxy S3 with Medium Tab (I think) because she couldn't afford what she really wanted, the iPhone 5S or 6.
I would like to get her an iPhone 5S or 6 through Koodo and her current plan, but I'm not sure what to do. Does she trade in her current phone? Do I pay it off for her? What steps does she have to take? Is it possible to enlist the help of my stepfather, who as far as I know isn't on her plan, to help do the work so she doesn't have to?
I just want to be able to upgrade her as easily (for her) as possible. Thanks so much in advance <3