trying to forward a pic and keep getting "service not activated on network"

  • 2
  • Question
  • Updated 2 years ago
  • Answered
this picture was sent to me first
Photo of Patricia Rose Anne Lambert

Posted 3 years ago

  • 2
Photo of Chad Burr

Chad Burr, Mobile Master

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Hi Patricia, please turn your device off and remove the battery if possible. Wait a few seconds, reinstall that battery and power up your device. Then try again.

Also ensure your data is enabled
(Edited)
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Melissa, Employee

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Hey Patricia! Did Chad's suggestions work? Let us know :)
Photo of Pierrette Borto

Pierrette Borto

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I'm having the exact same problem, I sent a text followed by a pic, text went through however error came up when sending pic. Unable to remove the battery on my Motorola, but did remove and reinserted the Sim card, still having the same issue.
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Mayumi, Mobile Master

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Is you data on?
Photo of Pierrette Borto

Pierrette Borto

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Yes, data is on.