trying to change rate plan

  • 1
  • Question
  • Updated 4 weeks ago
hey, I'm trying to change my rate plan, but the page keeps not working. "error has occured, please refresh or try again later" which I have several times over days....
Photo of Monique Bergmann

Monique Bergmann

  • 70 Points

Posted 4 weeks ago

  • 1
Photo of Mats

Mats

  • 12,806 Points 10k badge 2x thumb
Try clearing your browser cache. If that still doesn't work then use another browser and hopefully that helps you out.
Photo of TJ Smith

TJ Smith

  • 4,472 Points 4k badge 2x thumb
if all fail after changing browsers and dumping the cache memories your only option will be to contact client care. Sometime the self-serve bugs and only a live agent can help.
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Or try incognito mode /private browsing