Trying to cancel an add-on

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  • Updated 1 year ago
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I've been trying to cancel the device protection for about three days, both online and via the self serve app on my Galaxy S7. Each time I try I get an error message that says to refresh the page or try again later, which I've done. I've tried on two different computers, and two different browsers (Chrome and IE), and same message. Oddly enough it will let me add a new one, but not cancel this one. Any thoughts? Am I going to have to go to a Koodo kiosk to cancel? 
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Eryn Rex

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Posted 1 year ago

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Mayumi, Mobile Master

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You have to call in to cancel  the device protection/ extended warranty add-on.
Dial *611 from your phone.
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Goran, Mobile Master

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Alternatively OP can send a private message to Koodo via Facebook or DM via Twitter to get it done.

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