Trying to call Canada from Mexico

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  • Updated 5 months ago
Hi there, I just signed up for Easy Roam. I am dialling numbers in Canada but I just get a short message in Spanish that I can't understand and then it disconnects. My phone says I am on the TELCEL network up by where the bars for reception are. I am in B.C.S. Thanks for any help. 
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Krista Roessingh

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Posted 5 months ago

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Camilo_A

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Hi there...!

Can you get into your phone's settings and select network manually? what can of phone do you have to guide u better?

Enjoy your trip!
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Krista Roessingh

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Hi, thank you for your reply! it is an iPhone 4. the only networks available are TELCEL and movistar. 
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Camilo_A

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Try selecting Movistar if did not work with TELCEL, try to send some text messages or use data ONLY if your plan includes for sure... If everything is working, you should be able to make calls as well...

Keep us posted
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Krista Roessingh

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i couldn't do anything with Movistar - no reception
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Camilo_A

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I see... Do this, Press on Home Bottom and Power Bottom at the same time for a few seconds until phone shuts off... Then do the same thing to turn it on....

Then, let the phone choose network automatically to see what happens....
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Dennis, Mobile Master

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On self serve make sure the free international long distance calling and data add-on has been added