Trying to buy a LGV30 but Kood simply cannot accept the shipping address (University residence) so there is no way to order....

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  • Updated 9 months ago
Cannot entry address line 2 to give proper shipping address for phone (UBC) .. Phone and retail store refuse to help and just say not my department ... online store has a phone number but open Tues - Fri 3 pm to 9 pm only.. what a terrible customer experience
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Rodney Gill

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Posted 9 months ago

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David, Mobile Master

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Your shipping address needs to match your address of record, the one to which you bills are sent. You may be able to ask the store to send to a different address by contacting them, but it is a challenge, as they are concerned that the phone is not being shipped to the owner of the account.
You can also try changing your address of record to your UBC address.
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Rodney Gill

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Tried that bu address requires a second line (building name) and the system won't accept it!
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You-Know-Who

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Buy at a Koodo store, no shipping required.
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Erwin

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It is currently online-only.
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Rodney Gill

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Online only phone so no way to buy at store :(
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Dennis, Mobile Master

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Can you add the Building name in the Apt or Suite field?
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Rodney Gill

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tired that but the system just stripped it out. After hours on the phone Koodo basically said I was out of luck. No way to place. The order so they suggested send to a friend or buy a different phone.
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Dennis, Mobile Master

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Did you try shortening the building name or making sure there is a number in there.  Trying to figure out what is triggering the stripping
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Rodney Gill

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I did try many variations. Koodo uses some validation so any non standard entry is rejected. They actually said I should call city hall or Canada post to get the official records amended! No idea why they simply don't allow an address line 2 entry
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Dennis, Mobile Master

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Doesnt each building have it's own address though?

Ex. 6250 Applied Science Ln #2054, Vancouver, BC V6T 1Z4
6363 Agronomy Rd #2001, Vancouver, BC V6T 1Z4
6308 Thunderbird Blvd, Vancouver, BC V6T 1Z4
2329 West MallVancouver, BC V6T 1Z4
6200 University Blvd, Vancouver, BC V6T 1Z4
2053 Main Mall, Vancouver, BC V6T 1Z2
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Rodney Gill

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Those are not mailing addresses though and the university does require the student union address. I have given up trying to convince Koodo to delivery anything
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Dennis, Mobile Master

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Well that sucks.  I'm sorry