Trying to add data booster to my boyfriend's phone and it's not working I have money on our card

  • 1
  • Question
  • Updated 5 months ago
Trying to add data booster to my boyfriend's phone and it's not working I have money on our card keeps saying can't verify my information and I just called about it they said they fixed it and I would be able to add money again but it's not working once again
Photo of Geraldine Mackenzie

Geraldine Mackenzie

  • 114 Points 100 badge 2x thumb
  • irritated

Posted 5 months ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 112,898 Points 100k badge 2x thumb
Try to use different browser.
I can't use Chrome for my prepaid account, so I'm using Edge for it and no issue with it. 
Photo of BobTheElectrician

BobTheElectrician

  • 62,178 Points 50k badge 2x thumb
*611 seems more reliable lately than using the web on prepaid.
(Edited)
Photo of Geraldine Mackenzie

Geraldine Mackenzie

  • 114 Points 100 badge 2x thumb
I found out why it wasn't working it's cause they said I tried to many times and my account for purchasing anything was locked I'm so upset with all this stupid stuff
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Did they tell you how long you have to wait until it becomes unlocked?
Photo of Geraldine Mackenzie

Geraldine Mackenzie

  • 114 Points 100 badge 2x thumb
They said I have like 10 days ugh
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
It's locked for 10 days!?!?!
Photo of Geraldine Mackenzie

Geraldine Mackenzie

  • 114 Points 100 badge 2x thumb
That's what I was told that I was able to use my card after like 7- 10 days
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
I suggest getting a prepaid voucher then

https://www.koodomobile.com/prepaid-vouchers
Photo of Geraldine Mackenzie

Geraldine Mackenzie

  • 114 Points 100 badge 2x thumb
I already am doing that I just find it so upsetting
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Yeah it kinda sucks.  Hopefully next time it wont be this much of an issue