Trying to add data booster to my boyfriend's phone and it's not working I have money on our card

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  • Updated 7 months ago
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Trying to add data booster to my boyfriend's phone and it's not working I have money on our card keeps saying can't verify my information and I just called about it they said they fixed it and I would be able to add money again but it's not working once again
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Geraldine Mackenzie

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  • irritated

Posted 7 months ago

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Mayumi, Mobile Master

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Try to use different browser.
I can't use Chrome for my prepaid account, so I'm using Edge for it and no issue with it. 
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BobTheElectrician

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*611 seems more reliable lately than using the web on prepaid.
(Edited)
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Geraldine Mackenzie

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I found out why it wasn't working it's cause they said I tried to many times and my account for purchasing anything was locked I'm so upset with all this stupid stuff
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Dennis, Mobile Master

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Did they tell you how long you have to wait until it becomes unlocked?
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Geraldine Mackenzie

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They said I have like 10 days ugh
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Dennis, Mobile Master

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It's locked for 10 days!?!?!
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Geraldine Mackenzie

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That's what I was told that I was able to use my card after like 7- 10 days
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Dennis, Mobile Master

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I suggest getting a prepaid voucher then

https://www.koodomobile.com/prepaid-vouchers
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Geraldine Mackenzie

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I already am doing that I just find it so upsetting
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Dennis, Mobile Master

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Yeah it kinda sucks.  Hopefully next time it wont be this much of an issue

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