Trouble with photo texts

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  • Updated 5 years ago
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I am unable to send photos or open photos sent to me through text messaging.
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Joseph D Graves

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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What phone do you have?
What plan/add ons do you have?
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Joseph D Graves

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I have a Blackberry Torch and I do have a data plan.
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Ahmad

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Is your data off/disable? It seens to be on in order to send /receive picture messages.

Also, I see you have a BlackBerry. With Blackberry, along with data having to be enabled you also need to actually have a data plan (whether it's included in your plan or you have a Blackberry add-on) in order to send/receive pic messages
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Joseph D Graves

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I do have a data plan.
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Timo Tuokkola, Mobile Master

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Go to options->device->advanced system settings->tcp ip and make sure the apn is enabled and set to bb.koodo.com
Go to options->device->advanced system settings->host routing table, press the menu button and click register now.
Reboot the phone.
Test again. If it still doesn't work, call tech support from another phone. 1-866-995-6636, option 6.

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