A year ago my son lost his phone so we bought another and a new Sim card from koodo. Already this phone has issues. Meanwhile another family member (on the same account) recently got a new koodo phone so we have a spare and we want to switch this spare phone for the one my son has been using. When we go to koodo self serve and the switch phone link it asks us to enter the Sim card number. We try this and it says the equipment is already in use. (This is the card i bought for my son from koodo about a year ago and then one he is using we just want to use it in our spare phone!) Also I see it says my son is using the old phone that he lost and replaced a year ago. How can we correct whatever the issue is and get koodo service on the phone we want my son to use ? Thanks.