Trouble registering for Self Serve

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

When I first set up my mobile account at a Koodo kiosk, I gave an email address, but I have never received any emails from Koodo since then. I went to the Koodo site and went through the process of setting up a self-serve account. When I log in now, the only options available are to update my email address, change my password or my security questions. I cannot see any details about my mobile account anywhere.

When I set up self-serve, the only information I had to provide was my cellphone number, email address, first and last name, etc. I did not provide an account number or a PIN (which I was never given the opportunity to create, anyway).

For these reasons, I am wondering whether my self-serve account is linked with my actual mobile account.

I think my first bill will be due in the coming week, and I'm not sure what I should do.
Photo of Thea

Thea

  • 342 Points 250 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
did you sign up for a koodo prepaid selfserve instead of a postpaid by any chance?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
You're not set up correctly in the system, you need to call in and have about rep changeover your status in your self serve account
(Edited)
Photo of Thea

Thea

  • 342 Points 250 badge 2x thumb
Do you know if they can do that for me at a kiosk?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
I honestly don't know but it's free to just use yourphone and call 61. They will fix it for you for free. Honest
Photo of Yannick

Yannick

  • 44,018 Points 20k badge 2x thumb
*611 you mean ;)

This conversation is no longer open for comments or replies.