Trouble to log in

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  • Question
  • Updated 4 years ago
  • Answered
Hi, could you help me to log in to self serve? I'm having some troubles here. I try to access but it's telling me that the username or my password is wrong. When I tried to use "forgot you username" it's telling me that the my information could not be found.
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Matheus Filgueiras

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Matheus,

The only reason I can think of right now is that you may be in the wrong self service?

If you are on a postpaid plan, use this link: https://www.koodomobile.com/sso/UI/Login

If you are on prepaid, you need to log in here: https://prepaidselfserve.koodomobile....
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Chris Petersens

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Great thinking Sophia! :-)
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Matheus Filgueiras

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Yeah, now it worked! thanks a lot!
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Sophia, Mobile Master

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Super duper duper :) I made that mistake myself many times haha.

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