trouble starting new lg g5

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  • Updated 1 year ago
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I just activated a new LG G5, I activated the pin, put it in and turned it on. Now it`s been cycling between the lg load screen the android  loading screen with the bar. it`s been doing it for over 30 min now. I have tried to restart and it just does the same thing.. the bar on it seems to just come up random sometimes at 90% sometimes 29%. I looked online at my account and it has updated my phone with Koodo, I`m just not sure if there is anything else to try. I did try turning it on without the sim and it turned on like normal. So if anyone got any ideas
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Jon Doe

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Posted 1 year ago

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Allan, Mobile Master

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There could be an unlikely chance that you have a faulty sim card. I assume you are still within the 15/day return policy so ou can take it to your closest Koodo retailer and they can test both the sim and your phone out and help you fix it or give you a replacement.