trouble returning an online purchase

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  • Updated 1 month ago
I was advised by customer service to contact the webstore to return the phone I just bought through Koodo online. I have left 2 voicemails and sent two emails but no response. I phone between the hours of 9 am-7 pm Tues-Friday, and I am directed to voicemail. Any advice on what I should do?
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Elli Dhv

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Posted 1 month ago

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Goran, Mobile Master

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Their hours are from 3-9. They are notoriously bad about replying.

The process does require sending an email to koodo.webstore@koodomobile.com for phones purchased online. As long as you sent the email within the 15 day window it'll be honoured once they get to your email. You can try contacting a rep again in a couple days if you still hear nothing back from the webstore. Be sure to check your junk folder as well just in case.
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Elli Dhv

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Thank you for your prompt reply. 
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Dennis, Mobile Master

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I heard that some people have been successful by continuously redialing until someone picks up.  But that is only if you are desperate.