Trouble adding U.S. roaming packages on monthly plan.

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  • Updated 2 years ago
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Hello! I've had some trouble adding U.S. roaming data/call packages recently. I'm texting 3ALL or 10ALL to 4545, but not receiving a response.

I'm a monthly customer and I've previously used roaming just fine last year, but last week I was in the U.S. and couldn't get the package to work beforehand. I'm about to fly to U.S. again and still not able to receive a response when I try texting (even if I just try HELP to 4545). Am texting the right number? Do I need ot do something different? Thanks!
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Paul

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Posted 2 years ago

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Chad Burr, Mobile Master

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Some questions


Are you current in your payments ?

Have you been late paying in the last 90 days?

If either is true you may not be eligible to add a roaming package online. You may need to call in to see about adding them.
(Edited)
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Paul

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Well, I am current and have never been late, so one is true. Would you recommend I try dialling 611?
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BobTheElectrician

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Depending on where you are currently, *611 may not connect you to Koodo. An alternate to try would be 1-866-995-6636 from any phone.

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