trouble adding money to koodo sim card/kooodo cell phone

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I was given a koodo mobile 911 emergency call sim card I have bought a 25$ time and when I dail *611 to add the money to my account it says iam not a registered network. does anyone have a 1-8000 # to call to speak to real person?
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Stephanie Smith

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Posted 4 years ago

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Dennis, Mobile Master

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The sim card if purchased from Koodo should cost $20 plus tax.

You need to activate your prepaid account before you can add month to it.

http://help.koodomobile.com/prepaid/a...

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