Out of frustration, I've now come to posting on here.
I've tried multiple times throughout the day to activate a prepaid phone with a newly purchased prepaid sim card. With multiple issues trying to progress through, such as the first encounter: self serve crashes after the second step, "select new phone number", with crashing again on the second encounter (after waiting the 50 minutes, each problem), after choosing a new phone number, to the third time, crashing after attempting to activate, to the forth time, crashing when trying to customize the last 4 digits of the new phone number, to the final fifth time, crashing after selecting a premade new phone number.
During each attempt, I've cleared my cookies and tried multiple different browsers.
My concern is, if I have to call I noticed there are activation charges by phone, and I'm worried that won't be waivered because of the trouble I am having.
I do not have an existing number to port. I have a plan with Koodo, I just need to set this one up as an emergency phone to leave for a sitter while I travel. I loved Koodo's service, and have been with them for a couple years on a plan, but I'm getting thoroughly frustrated on a simple prepaid setup.
Clearly, it's not going to work online, and I am not paying for phone activation when this isn't my issue. Any advice on how to approach this?