Tried topping up my phone with an data add on voucher. But won't work? My talk and text working fine? Any ideas why it's not working?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of Muskogobwe Otchichakons

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,614 Points 100k badge 2x thumb
Do you have data activated on your phone?
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Muskogobwe,

1) Check and make sure the add-on is actually active. Just adding the voucher does not actually activate it automatically.
2) Sometimes it also requires a restart of the phone for it to recognize it has data. I'd recommend restarting the phone.
3) Check to confirm data is activated on the phone as Robert suggested.
Photo of BobTheElectrician


  • 67,622 Points 50k badge 2x thumb
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Muskogobwe, is the data working now? If so, what did you do to get it fixed? Keep us posted :)

This conversation is no longer open for comments or replies.