Tried topping up my phone with an data add on voucher. But won't work? My talk and text working fine? Any ideas why it's not working?

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  • Updated 2 years ago
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Posted 2 years ago

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Robert, Mobile Master

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Do you have data activated on your phone?
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Mathieu, Mobile Master

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Hi Muskogobwe,

1) Check and make sure the add-on is actually active. Just adding the voucher does not actually activate it automatically.
2) Sometimes it also requires a restart of the phone for it to recognize it has data. I'd recommend restarting the phone.
3) Check to confirm data is activated on the phone as Robert suggested.
(Edited)
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BobTheElectrician

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Melissa, Employee

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Hey Muskogobwe, is the data working now? If so, what did you do to get it fixed? Keep us posted :)

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