Tried to buy Moto G 3rd generation for my kid with Prepaid plan.... Why do you treat your clients this way?

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Tried to buy Moto G 3rd generation for my kid with Prepaid plan.
Koodo tried to charge $266 and Virgin sells them for 199 - no price matching . On post paid full price at Koodo is $216.... Had to go with Virgin mobile. Thank you for treating us like Idiots! Awesome job! Spend some of that Sucker money on the prepaid web site...
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Dmitry

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Posted 3 years ago

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Spence

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We are happy you got a good deal.
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Dmitry

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It's not about good deal. It's about basic respect for prepaid customers. +50 dollars policy is disgrace and should be amended!  Fair business practices for existing prepaid clients.
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Makkahn Mack

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I do agree. If VM sells Moto G (3rd Gen) for $199, and Koodie for $266, There is some discrepancies. If other Prepaids sold their phones for , Let's say $200, and Koodie prepaid $100 more, Then obviously this is a serious matter. Unless Plans are Better and one got more out of it to Justify the higher costs for phones, then this whole experience has taught us a valuable lesson, maybe more
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Paul Deschamps, Mobile Master

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Why were you treated like idiots?
Koodo adds the $50 premium to keep ppl from buying the phone on prepaid and taking it to another carrier, this helps keep stock for postpaid customers which is who all carriers want to please because they stick around for a longer period of time in most situations.
Do I agree with it, no but this is their reasoning and it somewhat makes sense..... Sort of.
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Mayumi, Mobile Master

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Dmitry.
To be honest, I'm not helping Koodo here. i'm trying to help people making better/right choice with a fact. 

If someone want to get the Moto G 3rd gen:
If you use your phone for only texting, then Virgin might have a better deal.
But for me and my family, we need "Talk minutes" and "Data". So compare Virgin vs Koodo, I'll choose Koodo. Because I don't want to pay $0.40/Min$ with Virgin. 
Its a $24 for 60 min talk. You get 500 min for $25 with Koodo. I might pay more for phone, but Ill save a lot with Koodo's plan/add-ons. 

My point was that you should compare price in total - plan, phone, overage, unlocking fee, coverage area...etc - based on your usage. 
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Dmitry

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Oh my god, now I see how you got those "Points". You are "Master" of stating the obvious .... many , many times.

 I thought you are supposed to be helpful here. Well, you are not...
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Timo Tuokkola, Mobile Master

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Ah, but you see, you aren't looking for help, you are looking for an official apology from koodo for following their own policy. You aren't going to get it here. You might if you send an email. You still won't get a price match.
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Dmitry

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Timo,
I don't need price match from Koodo. I already made my moves and got the phone and plan from Virgin. It's even unlocked now.

The point is I do like Koodo and know that they are loosing customers. It looks like this forum is also very helpfull to Koodo in loosing Koodo customers. 
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brad sledz

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Agreed, Dmitry. I could care less is a Koodo rep is on here or not. They treat strangers better than existing customers, FACT. Im going to use this forum to help people save money, and if that means they lose customers, oh well.

One is almost guaranteed to get a better deal on a new phone from other sources. As long as it is not locked it can be activated to Koodo. Buy from a box store or online for example. Hopefully enough people start doing this that they re-evaluate their strategy of giving existing customers the cold shoulder while giving away $$ to new customers.

BTW, Telus owns Koodo. If you're pissed at Koodo's decreased service, don't support Telus either

(Edited)
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5s

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Like your answer Timo, but like button not working.

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